Arrears recovered. Neighbours kept.
Unpaid fees poison a community faster than any broken lift: budgets stop adding up, works get postponed, and the owners who do pay carry the ones who don't. We recover arrears firmly, legally and with documentation at every step — and where a payment plan keeps the peace, we build one.
Firm with the debt, careful with the community.
Most arrears are not defiance — they are a bad year, a rental that fell through, an inheritance nobody untangled. Treating every case like a war creates enemies who live twenty metres from you. Treating every case like it will fix itself creates a community where paying feels optional. The craft is in telling the two apart, fast.
That is why every case starts with the file, not the phone call: what is owed, since when, what the statutes say, what the community has already agreed. From there it is a documented sequence — reminder, formal reclamation, payment plan where there is will to pay, and the court route when there is not. The community votes the big steps; nothing is escalated behind the board's back.
When it must go to court, nothing leaves the corridor.
Arrears cases that need a lawyer usually mean a second firm, a second version of the file and a second invoice. Here the legal route is in-house: the group's own law firm — Olga Caballero & Co., Colegiada nº 2805, ICA Las Palmas — takes the case with the community's file already complete, because we built it that way from the first reminder.
Legal support & advice →
Contact & information
Tell us what your community is owed and since when — and the questions boards ask us before they hand over an arrears file.
The questions boards ask
What does arrears recovery cost the community?
For communities we administer, the first stage — reminders, formal reclamation and payment plans — is included in the fixed fee. If a case must go to court, the legal route is quoted in writing before anything is filed, and costs are claimed from the debtor where the law allows.
Will this make things ugly in the building?
Our first tool is a documented conversation, not a threat. Where there is will to pay, a payment plan recovers the debt quietly; where there is not, the file we have been building from day one goes to the lawyers — firmly, and without theatre in the hallway.
The owner lives abroad. Does that stop the process?
No. Notifications are made as the law and your statutes provide, in writing, and we correspond with the owner in English, Spanish or German. Many cases resolve faster once the owner can actually read what they owe and why.
Can the community recover interest and costs?
Where the law and the community's own agreements allow it, yes — and because every step is documented from the first reminder, the claim stands up when it reaches a courtroom.
We're not your clients — can you take just the arrears?
Talk to us. Arrears work is strongest as part of the administration, because the file, the accounts and the meetings are one system — but we will look at your case and tell you honestly what makes sense.